Features of Grievance Redressal System as per AICTE Norms

1. Cyberpassion will develop a standard Grievance Redressal Mechanism as per AICTE norms. The mechanism would have,

(a) Grievance Redressal Form for Complainant to fill and send to Institute.

(b) Login for Complainant to Track Status of Grievance.

(c) Login for Institute to Manage (Approve/Reject/Take Action) all Submitted Grievance by Complainant.

(d) Report Generation of Grievance Redressal on Daily, Weekly, Monthly basis.

2. To and fro communication (ie between grievance complainant and institute) is done using SMS by default. One SMS is sent for grievance sender validation, one on successful submission of Grievance and one when Institute responds to a submitted Grievance.

3. 1 year free On-Call/Email Maintenance Support from Date of Invoice generation.

4. One-time free installation cost.

5. Price may subject to change if additional feature is requested.